Đề bài speaking part 2 & part 3

Part 2:

Describe a problem you had while shopping online or in a store

You should say:

When it happened

What you bought

What problem you had

And explain how you felt about the experience 

Part 3:

What are the factors of a good service?

What are the differences between shopping online and shopping in stores?

What problems do customers often have while shopping?

What do you think customers should do when there are problems with the products they bought online?

Part 2 - Describe a problem you had while shopping online or in a store

Describe a problem you had while shopping online or in a store

You should say:

When it happened

What you bought

What problem you had

And explain how you felt about the experience 

Bài mẫu tham khảo : 

Shopping has always been my cup of tea. As a girl, I am innately fashion-conscious and concerned about my outward appearance. Thus, I go shopping on a frequent basis to browse new fashion trends and diversify my clothing items. Due to the impact of Covid-19 pandemic, I have a tendency to shop online now. Shopping online, to be honest, is way more convenient compared to conventional shopping in store as I can browse a multitude of items just by a click of a mouse. In addition, I can refer to prices of an item in different stores, brands and retailers. Previously, I felt a little uncomfortable having to ask a salesperson about the price of something. However, one thing that I am extremely concerned about online shopping is payment methods. This fear basically stems from a problem I experienced before. When I finished shopping and began making transactions, my banking app announced that the money was withdrawn more than what I was supposed to pay. I was scared off as if I was scammed. Luckily, the bank staff assisted me helpfully and informed me that it was a monthly service fee. Though I still enjoy online shopping, there are still some occasions that I hesitate to use this method.

Từ vựng gợi ý : 

- fashion-conscious : quan tâm về thời trang 

- outward appearance : vẻ bề ngoài 

- on a frequent basis : thường xuyên 

- have a tendency to : có xu hướng làm gì 

- conventional shopping : hình thức mua sắm truyền thống 

- a multitude of : rất nhiều 

- a click of a mouse : cú click chuột 

- extremely concerned : bận tâm về 

- stems from : bắt nguồn từ 

- payment methods : phương thức thanh toán 

- making transactions : tiến hành giao dịch 

- banking app : app ngân hàng thanh toán 

- hesitate to : chần chừ, do dừ 

- monthly service fee : phí dịch vụ hàng tháng 

Part 3:

What are the factors of a good service?

Personally speaking, what contributes to excellent service quality depends on a variety of factors. However, an outstanding service, I believe, is attributable to these two fundamental elements. The first factor is the speed of delivery. It goes without saying that most customers are eager to receive their goods as soon as possible. Therefore, it is critical for retailers to send the delivery quickly so as for the consumers to use it. The second factor is after-sale service. Most sellers commit the mistake of ending their service as soon as the consumers purchase it. However, as customers use them, some problems may arise like product undesirable errors or wrong consumption methods. Therefore, it is of paramountcy that retailers should take into consideration these elements to enhance their service quality. 

- outstanding service : dịch vụ xuất sắc

- attributable to : được quy cho 

- fundamental element : yếu tố cơ bản 

- goes without saying : quá chắc chắn, không cần bàn 

- eager to : háo hức

 - as soon as possible : càng sớm càng tốt 

- after-sale service : dịch vụ hỗ trợ sau bán hàng 

 - commit the mistake : phạm lỗi sai 

- problems arise : vấn đề nảy sinh 

- undesirable error : lỗi không mong muốn 

- of paramountcy (=important) : quan trọng 

- take into consideration : cân nhắc, xem xét 

- enhance service quality : phát triển chất lượng dịch vụ 

Tạm Kết 

Trên đây là gợi ý trả lời cho phần Speaking Part 2 và câu hỏi follow-up cho Part 3. 
Hi vọng sự giúp đỡ và lời khuyên từ 2G Education sẽ phát triển và hoàn thiện quá trình học tiếng Anh của bạn!